Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPSEC3029A Mapping and Delivery Guide
Provide quality investigative services to clients
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CPPSEC3029A - Provide quality investigative services to clients |
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Description | This unit of competency specifies the outcomes required to provide quality investigative services to clients. It requires the ability to identify the investigation needs of clients and identify and resolve client service problems. It also requires an ability to review the investigative services to identify required improvements. This unit may form part of the licensing requirements for persons engaged in investigative work in those states and territories where these are regulated activities. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit of competency has application in a range of work roles in investigative services. Work is performed under limited supervision and competency requires some judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative guidelines. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field | Investigative services |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify client needs. |
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Element: Deliver investigative services. |
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Element: Review customer service. |
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